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JuicyAgents

Order Status Drafter

Draft an order-status reply from checked facts

Order Status Drafter is an AI agent you set up in the Claude you already pay for. Paste a customer’s shipping question with your checked order facts and policy, and it drafts a reply that keeps stock, dispatch and delivery apart, with internal checks kept separate for you to review.

Pick your AI for the steps and the prompt

About each AI:Claude Cowork

Checked 29 Oct 2026. Not run by JuicyAgents yet. Written from each AI’s official docs; the example is illustrative.

Order Status Drafter · reply in the chat

Reply draft for Rae about order O-41

  • Customer draftHi Rae, order O-41 hasn’t shipped yet. Your mug is in stock, but we send mixed orders once every item is in, and the figure hasn’t arrived. We expect it in November, with no exact date yet, so we can’t give you a delivery date. We’ve passed your request to cancel the figure to our team to review.
  • Internal checksDo not send. Order state from O1, hold from P1, November from D1, review wording from C1Cancellation pending
Illustrative example: fictional customer Rae asks when order O-41, a mug in stock and a preorder figure, will ship, and asks to cancel the figure if it won’t arrive this week.

How it works

What it does for you, and what it leaves to you.

Small online retailers receive repeated shipping questions even when product pages explain preorder timing. Some messages need order-specific facts or a distributor update that a generic reply cannot safely supply.

Interpret a varied customer question against several supplied records and draft a clear response. No reduction in workload, complaints or chargebacks is established. Put item-specific estimates in order confirmations and status pages, then use saved replies for routine questions. An assistant is a proposed aid for exceptions and mixed facts; it cannot replace missing distributor updates or a reliable order system.

You stay in charge. The support owner verifies the order match, current facts and any promised next update. A person sends the approved customer text and handles refunds or order changes through the normal process.

You get

  • A customer reply draft, evidence notes and unresolved checks for the support owner

It never

  • Send the reply or contact the customer
  • Cancel, refund or change an order
  • Promise a date, refund or cancellation you haven’t approved
  • Put internal notes or supplier details in the customer text

The reply it drafts

The example above, in words.

Customer draft: Hi Rae, order O-41 hasn’t shipped yet. Your mug is in stock, but we send mixed orders once every item is in, and the figure hasn’t arrived. We expect it in November, with no exact date yet, so we can’t give you a delivery date. We’ve passed your request to cancel the figure to our team to review. Internal checks, do not send: the order state comes from O1, the hold from P1, November from D1 and the review wording from C1. The cancellation waits for a person’s decision, and no split or refund is offered.

Settings

The setup prompt starts with the defaults, marked here.

Reply style

Choose the amount of explanation. Verified facts, uncertainty and human review stay the same.

  • Short and direct (default)
  • More explanation

Your working rules

Approved wording and update promises. Keep full addresses, payment details and unnecessary customer identifiers out of the packet.

Optional. Empty unless you fill it in.

Check the first result

Each setup page has a fictional exercise to paste first. A good answer to it meets all of these.

  • The draft uses O-41 and keeps stock, dispatch and delivery distinct.
  • November remains an estimate without an invented day.
  • The cancellation is pending human review; no split or refund is claimed.
  • Internal evidence notes stay outside the customer text.
  • Removing an essential input causes a question or a blocked item, not an invented fact.
  • Changing reply style changes length and explanation without adding a delivery promise.

Buy instead

Ready-made products that do a similar job, if you would rather pay for one.

Questions people ask

Is Order Status Drafter free?
The setup guide and prompt are free. It runs in Claude Cowork, which needs a paid Claude plan (Pro, Max, Team or Enterprise). No API key or extra plugin is needed.
Does it look up orders in my shop or inbox?
No. You paste the customer’s message, the order status, any distributor update and your policy as text. It uses no connected app, so it can’t open an order, an inbox or a tracking link.
Does it send the reply or cancel the order?
No. It returns a customer draft and a separate list of internal checks. You confirm the order match and the facts, send the reply yourself and handle any refund or change through your normal process.
Will it promise a delivery date?
Only what your facts support. A stock estimate stays an estimate, and it promises a follow-up, refund or cancellation only when you give it that exact authority. Otherwise the request goes to a person.
Can it run on its own every day?
No. Each batch starts when you paste a packet into the chat, and it creates no scheduled task.

Have us set it up

Rather not set it up yourself?

We set up Order Status Drafter in your own accounts and the AI you already pay for, test it on your real work, and hand it over with a short walkthrough.

From $299

  • Runs in your accounts; you own everything
  • Tested before handover
  • Money back if we can’t make it work
Request a setup