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JuicyAgents

Customer Answer Drafter

Answer customer questions from your FAQ, prices and policies

Customer Answer Drafter is an AI agent you set up in the Claude, ChatGPT, Grok or Gemini you already use, or in OpenClaw or Hermes Agent. From questions you paste or new customer email in Gmail, it drafts replies that cite your FAQ, price list or policies, and hands complaints, refunds and anything your documents don’t cover to a person.

Pick your AI for the steps and the prompt

About each AI:Claude appChatGPT WorkGrok BotOpenAI DotsGemini TaskClaude CoworkOpenClawHermes Agent

Checked 29 Oct 2026. Not run by JuicyAgents yet. Written from each AI’s official docs; the example is illustrative.

Customer Answer Drafter · report after the run

4 questions, 2 ready for review, 1 not in our documents, 1 for a person

  • Jordana full groom for a small dog up to 20 lb is $55Ready for review
  • Chenwe groom cats on Tuesdays and Thursdays only, so Friday isn't possibleReady for review
  • Samholding reply only, with a hand-off note for the front desk quoting Sam's questionNot in our documents
  • Priyaa complaint and refund request, so a holding reply onlyHand to a person
  • FAQ gapsteeth cleaning; cat groom price
Illustrative example for fictional Maple Paws Grooming: four customers ask about a groom price and Monday opening, a Friday cat appointment, teeth cleaning, and a refund for a cut ear.

How it works

What it does for you, and what it leaves to you.

Small businesses answer the same questions about prices, opening hours, bookings and refunds every day. Each reply is typed from memory, so last year’s price or a promise the policy doesn’t make slips into an answer, and the questions the FAQ doesn’t cover never make it back into the FAQ.

A careful start with AI customer service: the agent drafts and a person sends. Keep your approved FAQ, price list and policies in a Claude or ChatGPT project and paste the questions customers sent, or let Grok Bot, OpenAI Dots, Gemini or Claude Cowork read new customer email in Gmail, on request or every day, with the documents in a Google Drive folder. OpenClaw and Hermes Agent read Gmail with the support-reply-draft skill and keep the documents in a folder on your computer. Each question gets a short draft with the section it used. Anything your documents don’t answer, every complaint and refund dispute, and anything personal gets only a holding reply and a hand-off note with the customer’s own words, and the questions your FAQ misses are listed so you can add them. Grok Bot and Gemini can save the drafts in Gmail if you choose; nothing is ever sent.

You stay in charge. Check every draft against its source line before you send it yourself. A person answers every Not in our documents and Hand to a person question; the agent only drafts a holding reply and a note.

You get

  • A reply draft for each question, citing the FAQ, price list or policy section it used
  • A holding reply and a hand-off note with the customer's own words for every question your documents don't cover and every complaint, refund dispute or personal matter
  • A list of questions your FAQ doesn't cover yet
  • Optional in Grok Bot and Gemini: the drafts saved in Gmail for you to send

It never

  • Send a reply or contact a customer
  • Invent a price, discount, date, policy or exception
  • Answer a complaint, refund dispute or personal question itself
  • Change or delete your FAQ, price list or policy files

The replies it drafts

The example above, in words.

Ready for review 2, Not in our documents 1, Hand to a person 1. Jordan, Ready for review: Hi Jordan, a full groom for a small dog up to 20 lb is $55. We're open Tuesday to Saturday, 9 a.m. to 5 p.m., so we're closed on Mondays. Source: Price list, effective 1 September 2026; FAQ, Opening hours, updated 1 October 2026. Chen, Ready for review: Hi Chen, we groom cats on Tuesdays and Thursdays only, so Friday isn't possible. Would a Tuesday or Thursday work? A cat groom costs [to confirm: cat groom price]. Source: FAQ, Cats, updated 1 October 2026. Sam, Not in our documents: holding reply only, with a hand-off note for the front desk quoting Sam's question. Priya, Hand to a person: a complaint and refund request, so a holding reply only; the note quotes her words and points to the refund policy for you to decide. FAQ gaps: teeth cleaning; cat groom price. Nothing was sent.

Settings

The setup prompt starts with the defaults, marked here.

Hand-offs go to

The person or inbox that takes over complaints, refunds and questions your documents don't cover, such as Maria or support@yourshop.com.

Default: the front desk

Reply style

How the drafts sound. Sources, statuses and hand-offs stay the same.

  • Friendly and short (default)
  • Polite and formal

Reply language

Source lines and hand-off notes stay the same in either language.

  • Same language as the customer (default)
  • English only

Extra approved rules

Optional. Approved facts or rules that aren't in your documents yet, such as how to sign off or never to quote delivery dates. They count as approved sources, so include only what you have approved.

Optional. Empty unless you fill it in.

Check the first result

Each setup page has a fictional exercise to paste first. A good answer to it meets all of these.

  • Changing Reply style or Reply language changes the wording, while sources, statuses and hand-offs stay the same.

Buy instead

Ready-made products that do a similar job, if you would rather pay for one.

Questions people ask

Is Customer Answer Drafter free?
The setup guide and prompt are free. In a Claude project it works on any plan, including Free. Claude Cowork needs a paid Claude plan, and Gemini tasks need Google AI Pro or Ultra. ChatGPT needs a plan with Work, and a ChatGPT dot needs ChatGPT Pro (Business Premium and Enterprise as dots roll out). Grok Bot needs an X Subscription, a Cursor plan or SuperGrok. OpenClaw and Hermes Agent are free and open source; you pay your AI model provider.
Does it send replies to customers?
No. It drafts replies for you to check against their source lines and send yourself. In Grok and Gemini you can choose to save the drafts in Gmail, but nothing is ever sent.
Can it read customer email in Gmail?
Yes, in Grok, a ChatGPT dot, Gemini, Claude Cowork, OpenClaw and Hermes Agent. It reads new mail in your inbox or one label. In a Claude or ChatGPT project you paste the questions instead. This version doesn’t read Outlook.
Can it draft replies every day on its own?
Yes, if you choose Daily in Grok, a ChatGPT dot, Gemini, Claude Cowork, OpenClaw or Hermes Agent. It drafts a batch from new customer email each day. In OpenClaw you still approve each Gmail read while the daily run works, so keep the dashboard or the OpenClaw app connected. A Claude or ChatGPT project drafts only when you paste questions.
What happens to complaints and refund requests?
They are marked Hand to a person. It drafts only a short holding reply and a note for the person you name, with the customer’s own words, and never promises a refund, discount or date.

Have us set it up

Rather not set it up yourself?

We set up Customer Answer Drafter in your own accounts and the AI you already pay for, test it on your real work, and hand it over with a short walkthrough.

From $299

  • Runs in your accounts; you own everything
  • Tested before handover
  • Money back if we can’t make it work
Request a setup